FAQs

Frequently Asked Questions

Q&A


  • What is WiFi Strength?
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    How is WiFi Strength Measured?

    WiFi Strength is measured in dBm, an indication of how strong the WiFi’s radio waves are when received by the camera. This measure goes from -100 to 0, with -100 being the worst.

     

    What is Your Recommended WiFi Strength?

    We generally recommend dBm greater than -55 in order to ensure the best camera streaming and recording experience. Greater than -70 is acceptable, but may result in poor video experience. Anything below -70 dBm will result in severely degraded experience.

     

    How Reliable is This Measurement?

    There is no perfect measurement of WiFi strength. We’ve found that sometimes customers who have strength measurements below our recommendations have perfectly fine camera experiences, while other customers who have strength measurements above our recommendations have degraded camera experiences. Nevertheless, the vast majority of customers should have experiences in line with our guidelines.

     

    Causes of Weak WiFi

    WiFi signal strength is the quality of the communication between your camera and your router. Think of WiFi signal strength as how well two people can hear each other talking. Some causes of weak signal strength are:

    Obstructions between the router and the device (trying to talk through doors and walls)
    Interference from other electronic devices which generate electronic signals (trying to talk in a room where others are also talking)
    Distance between the router and the device (trying to talk while far away)
    Multiple devices streaming to your router (trying to listen to multiple people at once)
    An outdated router (not understanding the latest lingo)

     

    Indications of Weak WiFi Signal Strength

    1. Degraded video or audio quality
    2. Motion notifications may be delayed or may not come through at all
    3. Recorded videos may have gaps
    4. Live View may not connect or may disconnect during streaming

  • Can I move a WiFi camera after installing it?
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    Yes, you can easily move your WiFi camera. If the new location is still in the range of its current WiFi network, it can be moved around the home without any preparation. It will reconnect to the same wifi network when you plug it back in.

     

    If the new location is on a new WiFi network, you will need to reset your camera and change your camera’s WiFi settings.


  • Cloud vs SD Card (Which one should I choose for storage?)
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    Which one should you purchase for storage?

    Here are the Pros and Cons of these 2 different kinds of storage:

     

    Cloud Storage

    Pros Cons
    It stores your clips securely, online. A monthly fee is required
    Unlimited Storage space (may vary) Different prices for different apps and brands
    Convenience

     

    SD Card

    Pros Cons
    No monthly fee is required You may need to purchase an SD card though
    Works without internet connection Video recordings can be lost in the event of camera theft
    Offline video clips' privacy Storage size is limited in some cases

  • What types of products do you have?
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    Nanny Cams can be defined as undetectable cameras placed strategically throughout an individual's home in an effort to monitor what the nanny or babysitter is doing while on the job.

    Audio Surveillance is an all-encompassing term that refers to the use of electronic devices for remotely listening in on conversations and recording them.

    Outdoor cameras are security devices that can capture and record criminal activity around your home. These devices can usually withstand extreme temperatures, and they often come with two-way talk, night vision, and HD resolution.

    Dash cams can capture vehicle accidents, but they can also provide proof for police in hit-and-run situations, or if you've captured footage of someone driving under the influence. Dash cams with a wide view can also capture pedestrians, cyclists, and others who may be behaving in a way that endangers drivers.

    Body cams are audio/video recording device that is clipped to a person's clothing, usually on the torso. Body cams are a type of body-worn video (BWV) device. Body cams are used in recreational activities, surveillance, journalism, and healthcare.

    Counter surveillance devices are designed to help users detect and prevent unlawful and unwanted monitoring, whether that means detecting hidden cameras, scrambling unseen signals, or creating white noise masking that prevents recording devices from capturing voices.

    Spy Covert Cameras are very discreet Video Surveillance Cameras used to capture footage in various environments and under different circumstances without being identified, detected, or seen by the general public and they bring great benefits to businesses.

     


  • Do you have devices that run on cellular data?
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    At the moment, we don't have devices that run their own mobile network or through cellular data. We will have those devices available very soon. Kindly stay tuned to our website for updates.


  • What's the difference between the FUMA and the FUMA II?
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    These are very similar devices. They look a bit different physically though.

    Aside from the price, here's the difference between the 2 smoke detectors:
    (It's actually with the viewing angle)

    FUMA FUMA II
    Down Facing Camera 45 Degree Downward Angled Camera Perfect for Larger Areas
    125° Viewing Angle, perfect for large areas

    90° Viewing Angle,

     


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Ordering & Payment


  • What payment methods do you take?
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    We take all major credit cards and PayPal.


Delivery & Shipping


  • Can I have this delivered somewhere else?
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    The answer is yes. Just put the address of where you want the package sent into the ‘shipping address’ section when you place your order. That could be your work address, your neighbor’s, a PO box, or wherever you want.

    Please note: we still need your billing address. Nothing will ever be sent there - we only need it to prevent credit card fraud.


  • What does the package look like? Is it obvious I ordered a camera?
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    This package is so plain-looking, you probably won’t know what it is when you get it. 

    The order will arrive in a box that has no markings on it. The only thing on the box is a shipping label so they know where to send it.


  • When will my order get here?
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    You get free ground shipping on every order, which takes 3-5 business days (5-7 business days maximum). 

    If you need it faster, upgrade to 2nd Day Air or Priority Overnight and it’ll be delivered in two days or overnight. Keep in mind that orders placed after 4pm EST will be sent the following day, and orders placed on Saturday & Sunday will shipped on Monday.